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Welcome to our FAQs section, here you’ll find some of the answers to our most frequently asked questions. While we’ve tried hard to make this list as comprehensive as possible, if you can’t find the answer to your question then please do get in touch with us today on 0800 093 4272.

At Keylogo, we’ve been in the promotional industry for over 20 years and have supplied thousands of businesses with promotional merchandise. We’re passionate about providing our clients with a personalised service that is completely tailored to their needs. Our customer promise is what makes us different from other businesses in the industry and sets out how we do business and what you can expect from us.

Yes, absolutely. We want to make sure that you are happy with your promotional items so we’ll be happy to send you a plain stock sample of any promotional items that you are interested in. Some samples will be chargeable if you decide to keep them. However the samples are ultimately to help you with your selection so please let us know which ones you would like to be sent.

Yes, of course. We can print your colours in your corporate branding using your Pantone colours. While we will match your Pantone colours as closely as possible the printed results can vary slightly depending on the substrate that they are printed on.

This all depends on the type of product that you are ordering and the printing required. Generally speaking, we accept artwork in a wide range of formats with the preferred option being a PDF or EPS file in a vector format. This should include all fonts and Pantone colours; your designer will usually be able to provide this. We’ll always let you know what format we need once you’ve placed your order.

Yes, we will always send you a visual artwork proof before sending your order through to print. This is to ensure that you are 100% happy with how the artwork looks on the product and will help you visualise how the finished product will look.

There are many types of printing methods and techniques and the majority of these require setup before being able to begin printing. This process is known as origination and can involve individual screens to be created, custom printing plates to be made or tooling to be carried out. These are all part of the origination process. There is a cost involved in this process to set up the artwork ready to print and this is what you will need to pay for.

We offer a best price match guarantee on like for like products and promise to match any written quote for the exact product with the same printing requirements. The item must be in stock, and available for purchase from a BPMA registered business. Please contact us for further information on our price match promise.

All new orders are provided via a proforma invoice, with payments made by debit card, credit card or bank transfer. However Credit card payments will incur a 2.5% surcharge. Following your first order and subject to credit checks we can open an account for you with our standard terms of payment to be made within 30 days of the invoice date.​

Our in-house logistics and fulfilment team are happy to help you get your promotional products where you need them. We export to most countries in the world and will take care of everything from the paperwork and taxes to fees and shipments.

While our online collection and brochure are fully up to date, trends and products change over time. If you can’t find the promotional item that you are looking for then we’ll be happy to source it for you. Just get in touch with our team and let them know what you are looking for and we’ll do our best to find it for you. 

We pride ourselves on our excellent level of service so if you have any problems with an order then we want to hear from you. Your account manager will be able to provide you with assistance and rectify and problems as quickly as possible.